Announcement Recent ROM Downtime

Discussion in 'Announcements & Events' started by Seiichi, May 7, 2018.

  1. Seiichi

    Seiichi Administrator Staff Member Administrator Moderator

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    Towards the end of April after releasing our last update we began to experience issues with the login server crashing, as well as some other stability issues. Upon investigating the various server logs it was discovered that another Runes of Magic server was trying to interrupt our players from enjoying the server. So that we could fully track down what was being done, we had to continue to run the server for a few days, after which we decided to take the server down for an extended maintenance.

    During this maintenance our main developer @Light investigated the issue further and began to work on measures to mitigate possible attack vectors. The Runes of Magic team (@erzon77, @Danger and others) also went through and verified account and character data was working, and to ensure that there were no problems.

    We are hopeful that the measures we have taken have blocked most if not all attack vectors for our server. We will be continuing to monitor the servers closely and, also looking into more measures needed to secure the server to ensure our players playtime experience.

    Due to the stability issues there is a 3-hour rollback of data from the 24th, but other than that everything should be as it should be. Individual issues should be brought up with the Runes of Magic team in game, or on the Discord so that they can be dealt with.

    Finally, I would like to apologize for the downtime, and the resulting rollback. While @Light worked as quickly as he could, due to the nature of the issues we viewed being thorough about the fixes and the data to be a larger priority than we did about speed. Because of the extended downtime we will be compensating our players with the following:

    • Each player will be given $10 worth of Diamonds.
    • An in-game Compensation Gift available from the Night King located at Varanas Gate. You can see the items included in the picture below.
    • We will be having a 100% Bonus Diamond sale until Wednesday at 11:59 PM PST, after which we will continue with our standard sale schedule.

    Compensation.JPG
     
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  3. Seiichi

    Seiichi Administrator Staff Member Administrator Moderator

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