Bug Report Sudden High Ping / Lag / Latency

Discussion in 'Bug Reports & Suggestions' started by Seiichi, May 5, 2017.

  1. Seiichi

    Seiichi Administrator Staff Member Administrator Manager Moderator

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    If you start having a large amount of lag / ping / latency please do the following:
    1. Open Start Menu
    2. Search for cmd
    3. Type tracert server.dragonsprophet.online
    4. Save (Screenshot/Copy) your results and post in a new thread.
    Normally high ping or latency is caused by a fault in the routing between you and our server, and is not something we can do something to remedy. If it is something that is consistent or continues, we can report it to our data center and they may be able to address the issue by adjusting the route.

    Sorry for any inconvenience it may cause.
     
    Silkshoes likes this.
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  3. Seiichi

    Seiichi Administrator Staff Member Administrator Manager Moderator

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  4. Seiichi

    Seiichi Administrator Staff Member Administrator Manager Moderator

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    If you are having issues with lag, disconnects or anything else, please use WinMTR (in post above) to grab your diagnostics and attach them to this thread.

    We are currently looking into working with OVH and peering partners to try to minimize issues, and to effectively reduce them as much as possible.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Admin>tracert server.dragonsprophet.online

    Tracing route to server.dragonsprophet.online [192.99.149.182]
    over a maximum of 30 hops:

    1 <1 ms 1 ms 1 ms PK5001Z.PK5001Z [192.168.0.1]
    2 15 ms 15 ms 15 ms tx-71-2-120-1.dhcp.embarqhsd.net [71.2.120.1]
    3 15 ms 15 ms 16 ms klln-agw1.inet.qwest.net [75.160.229.1]
    4 51 ms 30 ms 34 ms dap-brdr-05.inet.qwest.net [67.14.109.198]
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 63 ms 63 ms 63 ms chi-1-a9.il.us [198.27.73.66]
    8 64 ms 63 ms 222 ms be100-1000.nwk-5-a9.nj.us [198.27.73.206]
    9 * * * Request timed out.
    10 68 ms 69 ms 69 ms be50-5.bhs-3b-a9.qc.ca [198.27.73.96]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\Admin>
     
    Last edited: May 28, 2017
  5. Madmartigan

    Madmartigan New Member

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    ------------------------------------------------------------------------------------------|

    | WinMTR statistics |

    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

    |------------------------------------------------|------|------|------|------|------|------|

    | 192.168.0.1 - 0 | 59 | 59 | 0 | 2 | 10 | 1 |

    | tx-71-2-120-1.dhcp.embarqhsd.net - 0 | 59 | 59 | 14 | 16 | 24 | 16 |

    | klln-agw1.inet.qwest.net - 0 | 59 | 59 | 15 | 18 | 74 | 34 |

    | dap-brdr-05.inet.qwest.net - 0 | 59 | 59 | 22 | 24 | 29 | 24 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | ae-2-3607.ear4.Chicago2.Level3.net - 93 | 13 | 1 | 0 | 600 | 600 | 600 |

    | chi-1-a9.il.us - 0 | 59 | 59 | 62 | 64 | 71 | 66 |

    | be100-1000.nwk-5-a9.nj.us - 0 | 59 | 59 | 63 | 68 | 160 | 64 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | be50-5.bhs-3b-a9.qc.ca - 0 | 59 | 59 | 63 | 66 | 87 | 66 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

    |________________________________________________|______|______|______|______|______|______|

    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Admin>tracert 192.99.149.182

    Tracing route to ns532934.ip-192-99-149.net [192.99.149.182]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms PK5001Z.PK5001Z [192.168.0.1]
    2 16 ms 14 ms 15 ms tx-71-2-120-1.dhcp.embarqhsd.net [71.2.120.1]
    3 43 ms 41 ms 41 ms klln-agw1.inet.qwest.net [75.160.229.1]
    4 23 ms 23 ms 23 ms dap-brdr-05.inet.qwest.net [67.14.109.198]
    5 * * * Request timed out.
    6 44 ms 47 ms 43 ms ae-2-3607.ear4.Chicago2.Level3.net [4.69.142.137
    ]
    7 65 ms 76 ms 76 ms chi-1-a9.il.us [198.27.73.66]
    8 64 ms 73 ms 65 ms be100-1000.nwk-5-a9.nj.us [198.27.73.206]
    9 * * * Request timed out.
    10 68 ms 63 ms 65 ms be50-5.bhs-3b-a9.qc.ca [198.27.73.96]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\Admin>
     
    Last edited by a moderator: May 28, 2017
  6. Raella

    Raella New Member

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    help me :c
     

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  7. Dryadia

    Dryadia Member

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    Image1.
     
  8. Madmartigan

    Madmartigan New Member

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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Admin>tracert 192.99.149.182

    Tracing route to ns532934.ip-192-99-149.net [192.99.149.182]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms PK5001Z.PK5001Z [192.168.0.1]
    2 17 ms 22 ms 27 ms tx-71-2-120-1.dhcp.embarqhsd.net [71.2.120.1]
    3 74 ms 83 ms 77 ms klln-agw2.inet.qwest.net [75.160.229.5]
    4 80 ms * 85 ms dax-brdr-01.inet.qwest.net [208.168.154.6]
    5 75 ms 82 ms 79 ms dls-b21-link.telia.net [62.115.156.236]
    6 129 ms 129 ms 139 ms nyk-bb4-link.telia.net [62.115.137.50]
    7 106 ms 107 ms 106 ms nyk-b2-link.telia.net [62.115.137.99]
    8 109 ms 107 ms 103 ms be100-154.nwk-5-a9.nj.us [192.99.146.38]
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 129 ms 131 ms 128 ms be50-7.bhs-3b-a9.qc.ca [198.27.73.98]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\Admin>
     
  9. Tim Youngquist

    Tim Youngquist New Member

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    #2
     

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    • dp1.pdf
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  10. Madmartigan

    Madmartigan New Member

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    Well..here we are again.. When I put it down I had 60s> 80s ping and 13s FPS..when I log'd back in ,mid 100s> 400+ pings and 9 fps. Same conditions that cause me to stop playing the last server,so I put the draggies back to work and dropped.
     
  11. Madmartigan

    Madmartigan New Member

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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Admin>tracert 192.99.149.182

    Tracing route to ns532934.ip-192-99-149.net [192.99.149.182]
    over a maximum of 30 hops:

    1 <1 ms <1 ms 1 ms PK5001Z.PK5001Z [192.168.0.1]
    2 54 ms 55 ms 54 ms tx-71-51-40-1.dhcp.embarqhsd.net [71.51.40.1]
    3 51 ms 49 ms 52 ms klln-agw1.inet.qwest.net [75.160.229.1]
    4 66 ms 67 ms 88 ms dax-brdr-01.inet.qwest.net [208.168.154.6]
    5 68 ms 63 ms 65 ms dls-b21-link.telia.net [62.115.156.236]
    6 105 ms 101 ms 101 ms nyk-bb4-link.telia.net [213.155.130.208]
    7 * 105 ms 105 ms nyk-b2-link.telia.net [62.115.137.101]
    8 104 ms 106 ms 104 ms be100-154.nwk-5-a9.nj.us [192.99.146.38]
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 107 ms 112 ms 112 ms be50-7.bhs-3b-a9.qc.ca [198.27.73.98]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\Admin>
     
  12. Madmartigan

    Madmartigan New Member

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    Just tried to participate in the Event. Couldn't move...couldn't shoot...no response to any commands I gave my char. I been playing online games since 1998 and never seen lag as bad as this and that was dial-up days. I guess I wasted my time trying to do the event.
     
  13. Dryadia

    Dryadia Member

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    Yup it was really laggy for me too. I always use ctrl c & ctrl x, and i still couldn't move some of the time. But i still had fun, and really like the labyrinth. It's much easier for me than the jumping platforms. :)
     
  14. AlphaWulf

    AlphaWulf Member

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    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\Users\Admin>tracert server.dragonsprophet.online

    Tracing route to server.dragonsprophet.online [144.217.78.52]
    over a maximum of 30 hops:

    1 5 ms 4 ms 1 ms 192.168.1.1
    2 35 ms 1 ms 16 ms 10.254.144.1
    3 15 ms 1 ms 2 ms 10.247.10.58
    4 44 ms 49 ms 43 ms 10.247.10.62
    5 52 ms 136 ms 36 ms 10.247.10.98
    6 27 ms * 12 ms 10.247.10.86
    7 12 ms 17 ms 25 ms cust-32-218.ip.granderiver.com [216.183.32.218]
    8 11 ms 12 ms 13 ms pos2-0-0-49-157.granderiver.com [216.183.49.157]
    9 24 ms 34 ms 43 ms 10ge10-1.core1.hou1.he.net [184.105.250.21]
    10 26 ms 69 ms 40 ms 100ge11-2.core1.dal1.he.net [184.105.213.53]
    11 19 ms 39 ms 20 ms eqx.dal.ovh.net [206.223.118.119]
    12 107 ms 115 ms 137 ms be100-1241.chi-5-a9.il.us [178.32.135.152]
    13 113 ms 80 ms 99 ms 192.99.146.140
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\Admin>

    game keep freezing and "not responding"