https://adeptgamer.com/knowledge-base/payment-method-guide.9/
You used SEPA which is extremely slow (14 days, and sometimes longer) and it only cleared the payment on our end yesterday at 7PM PST (when we got the funds).
After you buy Platinum (and payment clears, which can be slower with EU bank payments) you need to do the following:
Buy Diamond Package(s) from here: Shop
Redeem the Diamond Package(s) to the game account you want them on here: Inventory
Your Platinum is already on your account, but I would...
Applied a possible fix, but reports I am getting is that some players have no log while others have no issue.
If you still have no logs, try clearing dragoon and cache folders, and see if it works then. If not I am unsure what is causing the issue, and will need to try to see if there is some...
Is there a timeline for when it stopped working? If it has persisted between maintenances, I am going to have to do some searching to see why it is not working.
This is the first time I am hearing that there was an issue.
There may be a translation issue, where it is saying "email", but you should be using the username of the account you created in the game manager.
https://adeptgamer.com/game-manager/game/dragons-prophet.2/
Use the account you created on the above link to login.
Sale is 50% because I apparently forgot to disable the previous 50% sale, and was also late to remember to post sale announcement.
Will run this until the 6th so people have the same time from announcement to get diamonds.
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