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Bug Report Game crashes when entering Dungeons or going to mastery Test.

Seiichi
Arka said:
Alrighty thank you! then I guess the game jus ain't meant for me atm :d appreciate the reply though!
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If you're crashing on loading screens, it is either going to be FPS related or going to be related to shadow generation.

Try limiting FPS to ~200-300 (you are unlikely to get that high with DP outside of loading screens). For shadow generation unless there are AMD settings to deal with that, there is not much that can be done there.
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Bug Report Game crashes when entering Dungeons or going to mastery Test.

A
Seiichi said:
The likely causes for crashing are going to be an out-of-date client (just run the launcher), game corruption (try re-downloading your client), or driver issues. The last one isn't one that we can easily troubleshoot as so far, the issues have been sporadic across different driver versions or different hardware.
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already tried running the launcher, also tried redownloading the client multiple times. Also tried just copying the game folder over from my fathers pc were the game works, nothing worked. So I guess it's a driver error cuz the main difference is that I'm running a AMD GPU.
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  • Locked
Double Diamond Summer Sale 6/19-6/22

Seiichi
We are having Double Diamond Bonus weekend starting tonight and ending Sunday at 11:59 PST.

You can purchase Diamonds here.

This has been requested frequently lately due to rising costs and abysmal exchange rates, so this may be added indefinitely, or only until things get better.

Just so everyone is clear, the current schedule for sales is every other week (with some skips for large scale adjustments) will be either a 30% or 50% sale, and then we will have a Double Diamonds sale around February 18th, and November 29 (Black Friday). We will also have one between the 15th and 25th of June (this sale).
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  • Question
Bug Report Game crashes when entering Dungeons or going to mastery Test.

A
Hello,
I just started the game 2 days ago, I started leveling a character and when I went to try to do the mastery test to unlock the other skills the game just competely crashed without an error message or anything. It happened every time I tried to teleport into the test area. The only way to circumvent that was to teleport back to Arteicia from the Character select menu. I managed to finish the mastery trial by doing it on my fathers pc were the game works with no flaws for some reason.

But now I'm having the same problem when I'm entering any dungeon. For example in Arynas Lair, the game immediately closes the moment I enter the loading screen. Any Ideas on what I can do about it?
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Bug Report I can't log in

Dragoneer
I'm not sure how long it's been going on this time, but the server is currently down. This happens from time to time when the server host is targeted by a DDoS attack or the like, and it prevents us from logging in. The only thing you can do is be patient and keep trying to log in periodically; usually, if the server list appears—even if it says the server is down—that means things are beginning to clear up and the server will be available sooner rather than later. Usually, mind—a renewed attack will undo all that.

If you'd like to do as much as you can on your end, you can try an uninstall/reinstall of the client, and consider whether any non-game updates/setting changes you may have done in the interim might be interfering. But all of that is mainly for your entertainment; most likely, if it ran fine before, it's nothing on your end.
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