server error

[Misslena]

help me. I am getting a server connection error. What is the reason? Is the server down? Is it a problem specific to me?

 

[Dragoneer]

Same here.

Made two attempts to log in, had a prolonged "Connecting" notification, then got the "Unable to log in to the server!" error message both times. Went to task manager and ended process (for thoroughness, not because it was locked up). Reinitiated game startup, tried twice more, got the same overlong "Connecting" notification and error message both times. Closed out game normally (game complied immediately).

Alas, I was hoping to check out the GM event for the first time, but I guess I'm missing it this week.


EDIT #1: After a dozen or so more tries with the same result as above, an empty server list came up. I'm guessing that means things will be restored soon.

EDIT #2: Yup. Tried again, server list is populated but indicates the server is down. Just a waiting game now, I suppose. Current time is 1855 hours (6:55 PM).

 

[Corv]

Game says the server is down. Either something needed fixing, or something broke and needs fixing. Normal day in tech, really.

 

[Robin001]

Same here.

Made two attempts to log in, had a prolonged "Connecting" notification, then got the "Unable to log in to the server!" error message both times. Went to task manager and ended process (for thoroughness, not because it was locked up). Reinitiated game startup, tried twice more, got the same overlong "Connecting" notification and error message both times. Closed out game normally (game complied immediately).

Alas, I was hoping to check out the GM event for the first time, but I guess I'm missing it this week.


EDIT #1: After a dozen or so more tries with the same result as above, an empty server list came up. I'm guessing that means things will be restored soon.

EDIT #2: Yup. Tried again, server list is populated but indicates the server is down. Just a waiting game now, I suppose. Current time is 1855 hours (6:55 PM).

The GM event will be tomorrow(sunday), you still have a chance

 

[Kaskorian]

So now neither the launcher is stuck loading nor the game says server down but I get a dc every time 3-5s after selecting a char

 

[Alexis]

So now neither the launcher is stuck loading nor the game says server down but I get a dc every time 3-5s after selecting a char

Hi... I'm not sure if you're on discord but Seiichi has been speaking of an attack on the server. Not sure when things will work. His latest post about 4 hours ago was this:
"Server is back now, but not sure if there will be issues again
It is literally someone attacking the connection provider main transfer node, in a way that is not easy to protect again (apparently not at all, because they're pretty bad at it)
And disconnected again"

 

[Dragontree]

Still can't play the game now.

 

[Seiichi]

There was a network issue along one of the routes (possibly the same DDoS that has been happening recently), but it should be fixed now.

I've put up James Brown, and will be changing the Diamond sale to a 50% and extending till Wednesday (will also retroactively be adjusting people who bought Diamonds already).

 

[LE FLOCH]

Bonjour, toujours pas parvenu à se connecter au serveur.

 

[Dragoneer]

Bonjour, toujours pas parvenu à se connecter au serveur.

I was able to connect and play for several hours with only minor issues, so all I can say is to keep trying. A GM said in-game that some players have been unable to join the server at all, so you aren't alone.

 

[Seiichi]

There is an issue with EU players being unable to access one of the route nodes, and you need to submit a ticket with your IP address.

Use this link: Create ticket