Bug Report Missing Diamonds

Discussion in 'Bug Reports & Suggestions' started by firemeup, Jul 17, 2020.

  1. firemeup

    firemeup New Member

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    I bought 1000 platinum, and the equivalent diamonds for Dragon's Prophet. But when I went to redeem them, I couldn't click on my name, then when I hit submit, they vanished. It's been a good 30 minutes, and there's no sign of them in my account.
     
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  3. Seiichi

    Seiichi Administrator Staff Member Administrator Moderator

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    Make sure you have logged out once; DP does not fully initialize your account until you have.

    I've replaced the Diamond package, so you just need to redeem it again.
     
  4. firemeup

    firemeup New Member

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    I did as you said and it went through right away! Thank you!
     
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  5. PH0EN1X

    PH0EN1X New Member

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    hello, i might have the same problem, i purchased 2500 platinum and then bought diamonds. Then i tried to transform them into my Dragons Prophet account, but i was not able to choose my account. now i have 0 platinum and 0 diamonds :C
     
  6. Seiichi

    Seiichi Administrator Staff Member Administrator Moderator

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    You should have the Diamond package refunded now.
     
  7. PH0EN1X

    PH0EN1X New Member

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    Thank you very much! Diamonds are in game. *happy noises*
     
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