Bug Report Solved Missing Diamonds

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firemeup

Member
Jul 16, 2020
3
1
I bought 1000 platinum, and the equivalent diamonds for Dragon's Prophet. But when I went to redeem them, I couldn't click on my name, then when I hit submit, they vanished. It's been a good 30 minutes, and there's no sign of them in my account.
 

Seiichi

Manager
Oct 20, 2016
1,967
2,412
I bought 1000 platinum, and the equivalent diamonds for Dragon's Prophet. But when I went to redeem them, I couldn't click on my name, then when I hit submit, they vanished. It's been a good 30 minutes, and there's no sign of them in my account.
Make sure you have logged out once; DP does not fully initialize your account until you have.

I've replaced the Diamond package, so you just need to redeem it again.
 

PH0EN1X

Member
Jul 25, 2020
2
2
hello, i might have the same problem, i purchased 2500 platinum and then bought diamonds. Then i tried to transform them into my Dragons Prophet account, but i was not able to choose my account. now i have 0 platinum and 0 diamonds :C
 

Seiichi

Manager
Oct 20, 2016
1,967
2,412
hello, i might have the same problem, i purchased 2500 platinum and then bought diamonds. Then i tried to transform them into my Dragons Prophet account, but i was not able to choose my account. now i have 0 platinum and 0 diamonds :C
You should have the Diamond package refunded now.
 
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